Through Rule 11 of the Rules of Conduct, the Hearing & Disputes Committee provides all IBOs with an opportunity to resolve disputes with the assistance and guidance of the Hearing Panel Chairman and/or a Mediator, and Hearing Panel Members. The Mediation process comprises two stages – Facilitative Mediation and Hearing Panel, both of which are non-binding. Rule 11.4.1 Facilitative Mediation / Rule 11.4.2 Hearing Panel.
